RETURN & EXCHANGE POLICY

If you need to return an order, you must register your return on http://savannahs.returnscenter.com/  within 10 days from the date of delivery of your order. To create your return you will need your order number and the email address used when you placed your order.

A customer service representative will contact you within 2-3 business days, confirming your return has been authorised and will email your prepaid shipping labels and any additional documents you may need to return your items. 

During busy periods such as sale and promotion please allow extra days to receive your return documents - this will not affect your return period.

Returns should be shipped within 3 days from receiving the return instructions and documents. Items returned without the correct use of the printed documents will not be accepted. Correctly and timely returned and unused items will be credited as either a refund or exchange and shipping fees will not be refunded.

Items must be packaged securely and returned in a shipping box, returns that are sent without a shipping box will be rejected

We currently offer free returns on all orders, however, Savannahs reserves the right to deduct the factual costs of shipping and returns if we notice an unusual pattern on your account. This will be communicated prior to the return being accepted by our team and we may investigate and take action.

REFUNDS 

• We aim to process and issue refunds within 14 days after we have received your return.
• A return notification will be emailed once we have processed your return and issued a refund.
• Processing time may vary between card companies. Refunds for orders placed with a credit card will appear on your next billing statement after a minimum of 30 days from the date of the refund.
• All sales taxes will be refunded to orders that were shipped to a destination on a DDP basis.
• Unfortunately, we cannot refund local duties and taxes for orders that were shipped to a destination on a DDU basis. 

EXCHANGES

• Items can only be exchanged for the same style and cannot be changed for a different colour, heel height, or style. 
• An exchange is subject to availability of the requested size at the time your return order is received and exchange is processed. 
• We will do our best to ensure your exchange request is fulfilled, however, should the requested size not be available, a full refund including shipping costs will be issued to the original form of payment.
• To guarantee the availability of your exchange, it is recommended to place a new order for the desired size.
• Savannahs.com allows one exchange per order, based on stock availability. If you would like to return your exchanged order, you can return your order a second time however a gift certificate will be issued. 

GIFT CERTIFICATES

• Gift Certificates are not returnable and cannot be redeemed for cash.
• If you wish to return an item that was paid for with a Gift Certificates, the order will be reimbursed in the form of a new Gift Certificate in full.
• If an item that was paid for partly with a Gift Certificates is returned, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be reimbursed as a Gift Certificates.
• If your order total is less than the value of the Gift Certificates, the remaining balance will remain on the Gift Certificates to used against subsequent orders prior to its expiration date.
• Savannahs.com is not responsible for Gift Certificates that have been lost, stolen, destroyed, or used without permission.
• Gift Certificates expire after 1 year from the date of delivery. The expiration date can be found on the virtual Gift Certificate.
• A Gift Certificate is only valid in a country with the respective currency stated on the Gift Certificate. Gift Certificates cannot be used if a different currency applies. 

IMPORTANT INFORMATION REGARDING RETURNS

Savannahs.com wants you to have an easy shopping experience. The below return instruction should be followed in order to avoid any issues when returning your order:

• Items returned must not have been worn or altered in any way
• Soles of footwear must be in perfect condition and must not be marked.
• All shoes must be tried on for fit and size on a clean, carpeted surface only until you are sure that you wish to keep them. 
• Items must be returned with all the original packaging and accessories, including the original shoe box, dust bag and heel taps.
• Please ensure that you return the shoes in the same way as which they were delivered with the heels facing the walls of the shoebox.

• Shoe and accessory boxes are not suitable as shipping boxes and your order must be returned in the same shipping box your order was shipped in. If the original shipping box is damaged, please contact customer services prior to your return at info@savannahs.com. You may then use a similar size box to return your item(s).
• All returns to Savannahs.com must be sent from the original shipment location.

Savannahs.com reserves the right to refuse returns that are unauthorized and/or have not been sent using the return documents provided upon request of a return. 

Savannahs.com will not accept returned merchandise that does not follow the Returns Policy. In this case, such merchandise will be returned to the sender at the original shipment address. 

SOLE CARE

All shoes must be tried on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them. The soles are very delicate and Savannahs are unable to accept accept returns on shoes that appear to be worn or damaged. The sole must be in perfect condition. Returning shoes of which the soles appear damaged may result in your return being rejected.